Root considers customer benefit as the highest priority. Through considerate elaborte services, Root will help customers to remove any troubles during the production and help the customers to earn profit with Root machinery.
> Lab: Root provide free experiment for all customers. Through the experiment, Root will help customer to find the most suitable grinding solution.
> Sales Department: Requirements analysis, quotation offer, site visiting
> Manufacturing plan: to help customer have a clear idea about the ordered machines manufacturing status.
> Manufacturing: we will manufacture the ordered machine in our factory to make every detail of the machine meet your requirement
> Test run: before dispatching, engineers will test machine with beads loading to ensure normal working of the mills and mixers to ensure at customer site.
> Testing report: after machine testing, Root will provide Test Run Report to customer for a clear understanding of the machine before dispatching
> Test run video: after test run, Root will provide test run video to customer for a clear understand of the machine before dispatching
> Shipping booking: at a CIF basia, Root will help customer to book a ship to the destination port.
> Shipping advice: after the ship leaves, Root will provide customer with shipping advice to indicate clear info of ship and ETD and ETA to help clients clearly know about the shipping status.
> Shipping documents: Root will prepare and issue all the required shipping documents that enable a successful customs clearance
> One-year warranty for the whole horizontal bead mills and three-year warranty for key grinding parts.
> After-sale service contact is available for 24 hrs and professional engineers will reply you. All the questions of wet grinding mills will be answered within one working day.Whenever you need help, our technicians will go to your factory.
> Within warranty period, we will take back the machine or the parts for repair for free. After the end of the warranty, we will just charge the material cost.
> We have large spare parts stock and all the parts of our bead mill can be bought in the market after 10 years of the purchase time. We will offer spare parts at only cost price.
> Equipment upgrading service: with our continuous innovation and upgrading, we will supply you with our upgrading service for free and just charge at cost price if there is a big difference for the production performance of our machine after many years use.
For more after sale services please follow the guide as below
1. For getting user manual of Root sand mills, three roller mill, basket mills and dispersers, please send your order no. to on-line service or service email root-asia.com. Our service will reply you with download link immediately.
2. For getting Root samd mill assembly and dismantle videos, please send your order no. to on-line service or service email root-asia.com. Our service will reply you with download link immediately.
3. For Root sand mill, basket mill, three roller mill and disperser spare parts, please send your order no. to on-line service or send email to root-asia.com. Our service will reply you with parts quotation immediately.
4. For zirconia grinding media, please send your zirconia beads size and type to on-line service or send email to root-asia.com. Our service will reply you with parts quotation immediately.